The White House Nursing Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds36
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2018-03-28
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What strikes visitors is how happy residents seem here. Families talk about staff who are consistently warm and attentive, taking a personal approach to each resident's care. There's a real sense that people feel settled — one family mentioned their relative has been content here for nearly two years.
The eight family priority themes
- Staff warmth90
- Compassion & dignity90
- Cleanliness75
- Activities & engagement85
- Food quality75
- Healthcare80
- Management & leadership92
- Resident happiness85
What inspectors found
Inspected 2018-03-28
Is this home safe?
Is the care effective?
The Effective domain was rated Outstanding at the January 2026 inspection. Inspectors award Outstanding in Effective when they find clear evidence that staff know how to do their jobs exceptionally well, that care plans are detailed living documents reviewed regularly, that health needs are monitored proactively, and that people's nutrition and hydration needs are genuinely understood and met. The specific evidence behind this rating is not available in the published summary, but the rating itself is a strong signal of practice that goes well beyond routine compliance.Is this home caring?
The Caring domain was rated Outstanding at the January 2026 inspection. This is the domain that directly measures whether staff are kind, whether people are treated with dignity and respect, whether independence is encouraged rather than managed away, and whether people feel genuinely cared for rather than processed. Inspectors only award Outstanding here when they observe or hear specific, compelling evidence of exceptional practice across multiple interactions and data sources. The specific quotes and observations behind this rating are not available in the published summary.Is the home responsive?
The Responsive domain was rated Outstanding at the January 2026 inspection. This domain covers whether the home treats people as individuals, whether activities are meaningful and tailored rather than generic, whether complaints are handled well, and whether end-of-life care is planned and respected. An Outstanding rating here is particularly significant for dementia care, where the risk of a one-size-fits-all approach is high. The specific evidence, activities observed, individual examples, complaint outcomes, is not available in the published summary.Is the home well-led?
The Well-led domain was rated Outstanding at the January 2026 inspection. The registered manager is Ms Ajitha Pillai and the nominated individual is Mr Rahim Nurmohamad. Inspectors award Outstanding in Well-led only when they find a culture where staff are supported and empowered, where governance systems are genuinely effective rather than paper exercises, where the manager is visible and known to residents and families, and where the home can demonstrate it learns and improves over time. The specific evidence behind this rating is not available in the published summary.
Source: CQC inspection report →
What the evidence base says
The home provides specialist support for residents with dementia, mental health conditions, physical disabilities and sensory impairments. They welcome both younger adults under 65 and older residents, creating a diverse community with varied care expertise. For residents living with dementia, the team brings both specialist knowledge and that personal touch families value. Staff understand how to support people through the challenges of dementia while maintaining their dignity and comfort. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home received an Outstanding overall rating at its January 2026 inspection, with four of five domains rated Outstanding and one rated Good. The high family score reflects strong evidence of caring, responsive, and well-led practice, though some themes could not be scored with precision because the full inspection report text was not available.
Homes in London typically score 68–82.The three-lens summary
What families tell us
What strikes visitors is how happy residents seem here. Families talk about staff who are consistently warm and attentive, taking a personal approach to each resident's care. There's a real sense that people feel settled — one family mentioned their relative has been content here for nearly two years.
What inspectors have recorded
The care team receives particular praise for their kindness and attentiveness to residents. However, one family raised concerns about transparency and professionalism from senior management, which is worth discussing when you visit.
How it sits against good practice
The consistent reports of happy, settled residents suggest this could be a place where your loved one finds both professional support and genuine warmth.
Worth a visit
The White House Nursing Home Limited, at 274 Malden Road in New Malden, was rated Outstanding overall at its inspection on 22 January 2026, with the report published on 2 April 2026. Four of five domains, Effective, Caring, Responsive, and Well-led, were each rated Outstanding, with Safe rated Good. An Outstanding rating is awarded to fewer than five percent of care homes inspected in England each year, so this result places the home in a very small group. The ratings point to a home where staff are genuinely kind, where your parent would be treated as an individual, and where the management team is running things well. The main limitation of this report is that only the headline ratings and the names of the registered manager and nominated individual were available in the published inspection summary. The detail that would allow a complete picture, direct quotes from residents and families, specific observations of mealtime or activity quality, night staffing numbers, and information about agency use, is not yet accessible. Before you visit, call the home and ask to speak with Ms Pillai or the duty manager. On your visit, ask to see last week's actual staffing rota (not the template), ask how many permanent staff work the night shift, and spend time in a communal area at a quiet time of day to watch how staff interact with the people who live there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The White House Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The White House Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where caring staff bring warmth to complex care needs
The White House Nursing Home Limited – Expert Care in New Malden
Families describe a sense of genuine care at The White House Nursing Home in New Malden, where staff take time to understand each resident as an individual. This London care home specialises in supporting people with varied needs, from dementia to physical disabilities. The atmosphere here feels settled and content, with residents clearly comfortable in their surroundings.
Who they care for
The home provides specialist support for residents with dementia, mental health conditions, physical disabilities and sensory impairments. They welcome both younger adults under 65 and older residents, creating a diverse community with varied care expertise.
For residents living with dementia, the team brings both specialist knowledge and that personal touch families value. Staff understand how to support people through the challenges of dementia while maintaining their dignity and comfort.
“The consistent reports of happy, settled residents suggest this could be a place where your loved one finds both professional support and genuine warmth.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home received an Outstanding overall rating at its January 2026 inspection, with four of five domains rated Outstanding and one rated Good. The high family score reflects strong evidence of caring, responsive, and well-led practice, though some themes could not be scored with precision because the full inspection report text was not available.
Homes in London typically score 68–82.The three-lens summary
What families tell us
What strikes visitors is how happy residents seem here. Families talk about staff who are consistently warm and attentive, taking a personal approach to each resident's care. There's a real sense that people feel settled — one family mentioned their relative has been content here for nearly two years.
What inspectors have recorded
The care team receives particular praise for their kindness and attentiveness to residents. However, one family raised concerns about transparency and professionalism from senior management, which is worth discussing when you visit.
How it sits against good practice
The consistent reports of happy, settled residents suggest this could be a place where your loved one finds both professional support and genuine warmth.
Worth a visit
The White House Nursing Home Limited, at 274 Malden Road in New Malden, was rated Outstanding overall at its inspection on 22 January 2026, with the report published on 2 April 2026. Four of five domains, Effective, Caring, Responsive, and Well-led, were each rated Outstanding, with Safe rated Good. An Outstanding rating is awarded to fewer than five percent of care homes inspected in England each year, so this result places the home in a very small group. The ratings point to a home where staff are genuinely kind, where your parent would be treated as an individual, and where the management team is running things well. The main limitation of this report is that only the headline ratings and the names of the registered manager and nominated individual were available in the published inspection summary. The detail that would allow a complete picture, direct quotes from residents and families, specific observations of mealtime or activity quality, night staffing numbers, and information about agency use, is not yet accessible. Before you visit, call the home and ask to speak with Ms Pillai or the duty manager. On your visit, ask to see last week's actual staffing rota (not the template), ask how many permanent staff work the night shift, and spend time in a communal area at a quiet time of day to watch how staff interact with the people who live there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The White House Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The White House Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where caring staff bring warmth to complex care needs
The White House Nursing Home Limited – Expert Care in New Malden
Families describe a sense of genuine care at The White House Nursing Home in New Malden, where staff take time to understand each resident as an individual. This London care home specialises in supporting people with varied needs, from dementia to physical disabilities. The atmosphere here feels settled and content, with residents clearly comfortable in their surroundings.
Who they care for
The home provides specialist support for residents with dementia, mental health conditions, physical disabilities and sensory impairments. They welcome both younger adults under 65 and older residents, creating a diverse community with varied care expertise.
For residents living with dementia, the team brings both specialist knowledge and that personal touch families value. Staff understand how to support people through the challenges of dementia while maintaining their dignity and comfort.
Management & ethos
The care team receives particular praise for their kindness and attentiveness to residents. However, one family raised concerns about transparency and professionalism from senior management, which is worth discussing when you visit.
“The consistent reports of happy, settled residents suggest this could be a place where your loved one finds both professional support and genuine warmth.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
